FAQ

Do you offer memberships?

Yes! Please call 312-285-2004 for more information.


Do you have showers?

Yes


Are your services safe?

  • We’ve worked really hard to dig into the background of all of our services. It’s our goal to bring you safe services that are either medically validated or that have a strong anecdotal support. We’ve also ensured high training standards with our staff to make sure all of our services are administered with the highest and safest standards. As always, anyone who has a standing medical condition or who has had notable medical conditions in the past should consult a doctor before receiving a service of any type.

I have a medical condition, can I receive Lume’s services?

  • We recommend consulting a doctor and talking with one of our staff members to ensure that our services are right for you.
  • You can’t go wrong with recovery services. As long as you don’t have a standing medical condition, we’d recommend testing out all of our services seeing what feels the best for your lifestyle. Feel free to email us or stop by to chat with a Lume team member about any questions you may have.

Can I receive Lume’s services if i’m pregnant?

For your safety, we do not provide any prenatal care.

What’s your age policy?

At this time we service adults only (ages 18+)

Do you host private events or corporate partnerships?

We do! Please contact us at hello@lume-wellness.com if you are interested.

What do you recommend for parking?

Valet parking available next door in front of Hampton Social.

How can I find out more information about your retail wall?

For all questions regarding our retail products please email hello@lume-wellness.com

What is your return policy for purchased retail?

All items must be unused with original packaging unbroken to be returned. We will happily take any used items back until 30 days after the purchase date.

Press inquiries

email press@lume-wellness.com

General information

email press@lume-wellness.com

How can I go deeper in my recovery and wellness practice?

We believe consistency is key. The more frequently you can incorporate recovery practices into your weekly routine, the better. It takes continued effort to heal or improve at anything -­‐ recovery isn’t any different

Safety Policies

Read about our updated service menu & appointment procedures.

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