Lume (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website or receive our services. Lume complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and all applicable privacy laws.

1. Information We Collect

a. Personal and Contact Information

We may collect the following when you interact with us or use our services:

• Full name
• Email address and phone number
• Mailing address
• Date of birth
• Payment and billing information

b. Health Information (Protected Health Information)

When you book medical or wellness services, we may collect health-related information such as:

• Medical history and treatment preferences
• Allergies or medications
• Test results or biometric data
• This information is considered Protected Health Information (PHI) under HIPAA and handled accordingly.

c. Website and Technical Data

We may collect non-identifiable usage information such as:

• IP address
• Browser and device type
• Pages visited and browsing behavior

2. How We Use Your Information

We use the information collected for purposes including:

• Scheduling and providing medical or wellness services
• Processing payments
• Sending appointment reminders, updates, and educational or promotional communications
• Improving our website and customer experience
• Fulfilling legal and regulatory obligations

3. How We Protect Your Information

We maintain industry-standard safeguards to ensure the privacy and security of your personal and health information, including:

• HIPAA-compliant data management systems
• SSL encryption on all data transmissions
• Secure access controls for employees
• Ongoing privacy training for our staff

4. HIPAA Compliance and Your Rights

Lume adheres to HIPAA regulations for the protection and management of your Protected Health Information (PHI). As a patient or client, you have the following rights:

• Access: Request a copy of your health records
• Amendments: Request corrections to your PHI
• Restrictions: Ask us to limit how we use or disclose your PHI
• Confidential Communications: Request that we communicate with you through specific channels or methods
• Accounting of Disclosures: Request a list of certain disclosures of your PHI
• To exercise any of your rights, please contact us at hello@lume-wellness.com.

5. Sharing Your Information

We do not sell your information. We may share your data with the following entities only when necessary:

• Healthcare providers for treatment and service coordination
• Third-party vendors such as payment processors or booking platforms (all of whom are required to sign Business Associate Agreements)
• Regulatory or legal authorities when required to comply with the law or enforce our rights
• All third parties with access to PHI are required to maintain HIPAA compliance.

6. Cookies and Website Analytics

Our website uses cookies and tracking technologies to enhance your experience and analyze website traffic. You may control cookie settings through your browser preferences. These tools collect data that is non-identifiable and does not include personal or health information.

7. Links to Other Websites

Our website may include links to third-party websites. These sites operate independently of Lume, and we are not responsible for their content or privacy practices. We encourage you to review their privacy policies before submitting any personal information.

8. Children’s Privacy

Lume does not knowingly collect personal or health information from individuals under the age of 18 without parental or guardian consent. Our services are intended for use by adults 18 years and older.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. In the case of significant changes, we may notify you by email or through a notice on our website.

10. Contact Us

If you have any questions or would like to exercise your rights under HIPAA, please contact us:

 

Lume – Best Wellness & Aesthetics Spa in Chicago
Email: hello@lume-wellness.com
Phone: 312-285-2004
Address: 351 W. Hubbard, Chicago, IL 60654
Website: https://www.lume-wellness.com